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Privacy Notice

Plus Us Workforce Services Limited of Brunel House, 320 Firecrest Court, Centre Park, Warrington, WA1 1RG is a “data controller” in relation to data we hold and process relating to our employees and contractors.

As a Data Controller, this means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this Privacy Notice.

This notice applies to current and former employees, workers and contractors of the entity listed above. This notice does not form part of any contract of employment or other contract to provide services. We may update this notice at any time.

It is important that you read this notice, together with any other Privacy Notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

Data Protection Principles

We will comply with data protection law. This says that the personal information we hold about you must be:

  1. Used lawfully, fairly and in a transparent way.
  2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  3. Relevant to the purposes we have told you about and limited only to those purposes.
  4. Accurate and kept up to date.
  5. Kept only as long as necessary for the purposes we have told you about.
  6. Kept securely.

The Kind of Information We Hold About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

There are “special categories” of more sensitive personal data which require a higher level of protection.

We will collect, store, and use the following categories of personal information about you:

  • Name
  • Home address
  • Residential address
  • Work location
  • Date of birth
  • Title
  • IP address/location
  • Connect login and password details
  • Bank details
  • Unique tax reference number / National Insurance Number
  • Tax codes and tax status
  • Financial details
  • recruitment information such as your application form and details supplied to us by a recruitment business;
  • the contact details for your emergency contacts;
  • your gender;
  • your marital status and family details;
  • information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits and holiday entitlement;
  • your identification documents including passport and driving licence and information in relation to your immigration status and right to work for us;
  • information relating to disciplinary or grievance investigations and proceedings involving you (whether or not you were the main subject of those proceedings);
  • information relating to your performance and behaviour at work;
  • training records;
  • electronic information in relation to your use of IT systems;
  • your images (whether captured on CCTV, by photograph or video); and
  • any other category of personal data which we may notify you of from time to time.

We may also collect, store and use the following “special categories” of more sensitive personal information:

  • Information about your health, including any medical condition, health and sickness records from any Sick Note, Fit Note or other note or records provided by your doctor or medical professional from time to time.
  • Information about criminal convictions and offences which you may inform us about from time to time.
  • Information about your racial or ethnic origin;
  • Information about your political opinions;
  • Information about your religious or philosophical beliefs;
  • Information about your trade union membership;
  • Information about your genetic or biometric data; and
  • Information about your sex life and sexual orientation.

How Is Your Personal Information Collected?

We collect personal information about customers through the initial recruitment, interviewing and onboarding process, either directly from you over the telephone, or through submitting information to us via the brooksonone.co.uk website, or sometimes from an employment business/agency. We may also collect additional information from third parties including credit reference agencies or other background check agencies to confirm your identity and suitability for employment with us, from your use of our website, or from your end client. We may also receive information from current employees or customers of other parts of the Brookson Group who introduce you as part of our Recommend a Friend scheme.

We will also collect additional personal information in the course of job-related activities throughout the period of you working for us.

We will collect this data from the following sources:

· E-mail
· Instant messaging
· Letters
· Online data capture forms
· Telephone calls (these may be recorded)
· Information from received directly from end clients
· Information received from recruitment businesses

All data received and recorded will only be used in accordance with the purposes set out below and where we have a legal basis for processing this data.

IP addresses and cookies

As is the case with most websites, we may obtain information about your usage of our web services through the use of cookies on our website. A cookie is a small piece of data placed on your hard drive in order to assist us in ensuring that your experience of using our website is optimised for your personal circumstances. Cookies cannot pass on computer viruses, retrieve other data from your computer’s hard drive or capture your email address. Cookies can be used to save users time on the site, by securely storing a user’s ID and password, personalise web pages and identify visited parts of a site and keep track of user’s selections. We use cookies to estimate our audience size and usage pattern, to speed up your searches and to collect information about your browsing habits and tailor our content, support and advertising in a manner relevant to our users. The data may then be used to track the user’s sites, via third-party vendors such as Google and may show adverts from us or other parts of the Brookson Group on those internet sites.

You have the option to opt-out and manage the cookies by altering the “help” settings on their browser. However, if you choose to disables the cookie, this can impair the functionality of our website and web services being used.

How We Will Use Information About You

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  1. Where we need to perform the contract we have entered into with you.
  2. Where we need to comply with a legal obligation.
  3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may also use your personal information in the following situations, which are likely to be rare:

  1. Where we need to protect your interests (or someone else’s interests).
  2. Where it is needed in the public interest or for official purposes.

We will use information about you for the following purposes:

  • performing the contract of employment between us;
  • complying with any legal obligation; or
  • if it is necessary for our legitimate interests (or for the legitimate interests of someone else).

However, we can only do this if your interests and rights do not override ours (or theirs). You have the right to challenge our legitimate interests and request that we stop this processing. See details of your rights below.

We can process your personal data for these purposes without your knowledge or consent. We will not use your personal data for an unrelated purpose without telling you about it and the legal basis that we intend to rely on for processing it.

If you choose not to provide us with certain personal data you should be aware that we may not be able to carry out certain parts of the contract between us. For example, if you do not provide us with your bank account details we may not be able to pay you. It might also stop us from complying with certain legal obligations and duties which we have such as to pay the right amount of tax to HMRC or to make reasonable adjustments in relation to any disability you may suffer from.

Examples of When We Might Process Your Personal Data

We have to process your personal data in various situations during your recruitment, employment (or engagement) and even following termination of your employment (or engagement).

We may need to process your personal data for the following reasons:

  • Where it is necessary for carrying out rights and obligations under employment law;
  • Where it is necessary to protect your vital interests or those of another person where you/they are physically or legally incapable of giving consent;
  • Where you have made the data public;
  • Where processing is necessary for the establishment, exercise or defence of legal claims; and
  • Where processing is necessary for the purposes of occupational medicine or for the assessment of your working capacity.
  • We might process special categories of your personal data for the purposes. In particular, we will use information in relation to:
  • Your race, ethnic origin, religion, sexual orientation or gender to monitor equal opportunities;
  • Your sickness absence, health and medical conditions to monitor your absence, assess your fitness for work, to pay you benefits, to comply with our legal obligations under employment law including to make reasonable adjustments and to look after your health and safety; and
  • Your trade union membership to pay any subscriptions and to comply with our legal obligations in respect of trade union members.
  • Making decisions about salary, remuneration and compensation.
  • Gathering evidence for possible grievance or disciplinary hearings.
  • Making decisions about your continued employment or engagement.
  • Making arrangements for the termination of our working relationship.
  • Education, training and development requirements.
  • Dealing with legal disputes involving you, or other employees, workers and contractors, including accidents at work.
  • Ascertaining your fitness to work.
  • Managing sickness absence.
  • Analysing assignment information which you are engaged on our behalf (including location of work, duration of working time, income, timesheet and invoicing information).
  • Understanding and analysing working patterns to ensure compliance with legal obligations.
  • Complying with health and safety obligations.
  • To prevent fraud.
  • Processing payroll and making payments to your bank account(s).
  • To provide you with access to a pension scheme.
  • Analysing and processing eligibility for, and making payment of, expenses incurred during the course of your employment.
  • Informing recruitment businesses of necessary information in order to comply with obligations imposed by s44 Income Tax Earnings and Protection Act 2003.
  • To enable other businesses within the Brookson Group to notify you of support services which may be of interest to you during the course of your employment with us.
  • To monitor your use of our information and communication systems to ensure compliance with our Company Handbook.
  • To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution.
  • To conduct data analytics studies to review and better understand employee remuneration, retention and attrition rates.
  • To provide you with information and guidance on anything which may impact on atypical working in the recruitment/temporary worker sector (such as legislative changes, government consultations, sourcing statistical information to support our contribution to this sector of society).
  • To provide you with information and guidance on efficient ways of working to maximise your take home pay and various vehicles used to provide services (such as personal service companies, sole trader/self employed, CIS and/or other models/vehicles available in the market).
  • Equal opportunities monitoring (including gender pay gap reporting).

Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

If you fail to provide personal information

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as paying you or providing a benefit), or we may be prevented from complying with our legal obligations (such as to monitor the health and safety of our workers, working time and/or deduct and pay appropriate tax and national insurance contributions)

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

How We Use Particularly Sensitive Personal Information

“Special categories” of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We may process special categories of personal information with your explicit consent

Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public. We may also process such information about clients or former clients in the course of legitimate business activities with the appropriate safeguards.

Do we need your consent?

Usually, we will approach you for your explicit consent to allow us to process certain particularly sensitive data. We will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent.

OUR OBLIGATIONS AS AN EMPLOYER

We will use your particularly sensitive personal information in the following ways:

  • We will use information relating to leaves of absence, which may include sickness absence or health, or disability status, to ensure your health and safety in the workplace and to assess your suitability and fitness to work, to provide appropriate workplace adjustments, to monitor and manage sickness absence and to administer benefits.
  • We will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.
  • We will use trade union membership information to pay trade union premiums, register the status of a protected employee and to comply with employment law obligations.


Information About Criminal Convictions

We may only use information relating to criminal convictions where the law allows us to do so. This will usually be where such processing is necessary to carry out our obligations and provided we do so in line with our data protection policy.

Less commonly, we may use information relating to criminal convictions where it is necessary in relation to legal claims, where it is necessary to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public.

We may also process such information about members or former members in the course of legitimate business activities with the appropriate safeguards.

We do not envisage that we will hold information about criminal convictions.

We will only collect information about criminal convictions if it is appropriate given the nature of the role and where we are legally able to do so. Where appropriate, we will collect information about criminal convictions as part of the recruitment or employment process or we may be notified of such information directly by you in the course of you working for us. We will use information about criminal convictions and offences in the following ways:

  • To assess your suitability to continue to be engaged on a particular project/assignment/ engagement/body of work, on our behalf.
  • To ensure compliance with legal obligations contained in the Conduct of Employment Agencies and Employment Business Regulation 2003 (as amended from time to time) and to support a recruitment business’ compliance obligations in relation to the same.

We are allowed to use your personal information in this way to carry out our obligations during our employment relationship and in compliance with legal obligations imposed on the supply chain relating to atypical/temporary workers and contractors

Automated Decision-Making

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:

  1. Where we have notified you of the decision and given you 21 days to request a reconsideration.
  2. Where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights.
  3. In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.

If we make an automated decision on the basis of any particularly sensitive personal information, we must have either your explicit written consent or it must be justified in the public interest, and we must also put in place appropriate measures to safeguard your rights.

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.

We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.

Data Sharing

We may have to share your data with third parties, including third-party service providers and other entities in the Brookson Group. 

We require third parties to respect the security of your data and to treat it in accordance with the law. 

We may transfer your personal information outside the EU. If we do, you can expect a similar degree of protection in respect of your personal information. 

”Third parties” includes third-party service providers (including contractors and designated agents) and other entities within our group. The following activities are carried out by third-party service providers: payroll, pension administration, benefits provision and administration, IT services, legal services, financial services. The following third-party service providers process personal information about you for the following purposes: 
 

Brookson Legal Services Limited: 

For the provision of legal support for the business during the course of your engagement with us. The reason for processing will be performance of a contract but we may also be share data to offer you products that may be of interest to you in which there is a legitimate interest to share.  

Brookson Financial Limited: 

Auto enrolment and pension compliance activities as well as advice and guidance on mortgages, investments and protection products and services. There is a legitimate interest to share data for this purpose. 

RCAF VI Mallard Group Limited 

Managerial oversight of our business, strategy and services. 

FCSA  

Institute of Chartered Accountants of England & Wales 

Solicitors Regulation Authority 

Financial Conduct Authority 

For audit and regulatory compliance activities. There is a public interest to share data for this purpose and we do so to comply with the terms of our contracts with employees and customers. These audits and regulatory activities are intended to offer additional comfort to employees and customers that we act in compliance with legal and regulatory obligations. We share payslips, contracts of employment, grievances and disciplinary data, business data, accountancy and payroll processes and information, engagement letters along with internal processes and guidance. 

HMRC 

For tax compliance activities. We have a legal obligation to share data for this purpose. 

Recruitment businesses 

To enable them to manage the assignment on which you are engaged to provide services on our behalf and comply with their legal and regulatory obligations (including quarterly off-payroll worker reports to HMRC) in relation to the same. There is a legitimate interest to share data for this purpose, it is also referenced in our contracts as an obligation that we comply with. 

End clients 

To whom you are engaged to provide services to enable them to manage your engagement; protect your health and safety at work; process working time and comply with their legal, regulatory and contractual obligations in relation to the same. There is a legitimate interest to share data for this purpose, it is also referenced in our contracts as an obligation that we comply with. 

Credit Safe / Lexis Nexis 

To assist us with our anti-money laundering checks. We have a legal obligation to share data for this purpose, it is also referenced in our contracts as an obligation that we comply with. 

Solicitors and legal advisors 

To provide legal advice and services to our business. Our solicitors include Lewis Silkin LLP, Littler Global, Reach Commercial Finance Limited (t/a Leonard Curtis) 

Kingsbridge Risk Solutions Limited 

To support your business with insurance requirements in order for you to comply with best corporate governance or legal obligations. There is a legitimate interest to share data for this purpose. 

Zempler Bank 

To provide banking services to your business which work seamlessly with our online services. There is a legitimate interest to share data for this purpose. 

Other banking providers / banking partners from time to time 

To provide banking services to your business and which may work seamlessly with our online services. There is a legitimate interest to share data for this purpose. 

GoTo 

For the provision of telecommunication services and recording facilities. 

SafeRec 

To provide payslip reviewing and auditing services for group businesses to ensure they are calculated appropriately with details of our audits and reviews provided to recruitment businesses that we work with from time to time. We provide SafeRec with details of payslips, employee names, addresses and dates of birth, recruitment businesses that we work with, tax codes and ensure there are appropriate confidentiality provisions in place to protect the data. 

Accountants and auditors 

We work with accountants such as EY, Grant Thornton and RSM to provide tax, accountancy and financial audits for our group businesses. We provide our accountants and auditors with details of payroll, employees, customers, tax references, addresses and dates of birth, litigation, customer queries and ensure there are appropriate confidentiality provisions in place. 

Fair Work Agency, ACAS, Employment Agency Standards Inspectorate 

We share employee and customer data to comply with legal and regulatory obligations. Information can include contracts of employment, payroll information, tax codes, name, addresses and dates of birth 

How secure is my information with third-party service providers and other entities in our group? 

 

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

When might you share my personal information with other entities in the group?

We will share your personal information with other entities in our group as part of our regular operations and reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data, for back office support and legal support.

What about other third parties?

We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the Brookson Group; regulatory compliance activities (as a member of the Freelance and Contractor Service Provider Association (FCSA)); and recruitment businesses to support us with work finding opportunities and services.

Data Security

We have put in place measures to protect the security of your information and remain keen to comply with the requirements of ISO 27001. Details of these measures are available upon request.

Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. Details of these measures may be obtained from our Group Data Protection Officer.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data Retention

How long will you use my information for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal information are available in our data retention policy which is available from our Group Data Protection Officer. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer an employee, worker or contractor of the company we will retain and securely destroy your personal information in accordance with our data retention policy or applicable laws and regulations (where appropriate).

Rights of Access, Correction, Erasure, and Restriction

Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information to ensure it remains accurate and up to date.
  • Request erasure of some or all of your information which we hold on you, subject to us complying with our legal and regulatory obligations which may override your right to request erasure.
  • Right to request that we cease processing some or all of your information, in whole or in part, subject to our legal and regulatory obligations which may override your right to request that we either pause our processing activities or cease processing your personal data entirely.
  • Right to request that your data is transferred to a third party (portability) in the event that you look to use the services of a third party (such as if you apply for a mortgage), we will share data relating to your employment with such third party (for example, your mortgage provider), upon request.
  • Right to object to some or all of your data no longer being processed by us (either temporarily or permanently). This will be subject to our legal and regulatory obligations which may override your right to request this, but we will ensure that such obligations and or/legitimate interest or ours (or others) are sufficiently compelling in order to override you rights in this regard.
  • If we use automated decision making or profiling you will be able to request manual/human intervention to ensure appropriate decisions are taken.

Each of the above items can be accessed by contacting the Employee Relations Team.

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

How Should You Process Personal Data for the Company?

Everyone who works for, or on behalf of, the Company has some responsibility for ensuring data is collected, stored and handled appropriately, in line with this policy and the Company’s Data Security and Data Retention policies.

The Company’s Data Protection Officer is responsible for reviewing this policy and updating the Board of Directors on the Company’s data protection responsibilities and any risks in relation to the processing of data. You should direct any questions in relation to this policy or data protection to this person.

You should only access personal data covered by this policy if you need it for the work you do for, or on behalf of the Company and only if you are authorised to do so. You should only use the data for the specified lawful purpose for which it was obtained.

You should not share personal data informally.

You should keep personal data secure and not share it with unauthorised people.

You should regularly review and update personal data which you have to deal with for work. This includes telling us if your own contact details change.

You should not make unnecessary copies of personal data and should keep and dispose of any copies securely.

You should use strong passwords.

You should lock your computer screens when not at your desk.

Personal data should be encrypted before being transferred electronically to authorised external contacts. Speak to IT for more information on how to do this.

Consider anonymising data or using separate keys/codes so that the data subject cannot be identified.

Do not save personal data to your own personal computers or other devices.

Personal data should never be transferred outside the European Economic Area except in compliance with the law and authorisation of the Data Protection Officer.

You should lock drawers and filing cabinets. Do not leave paper with personal data lying about.

You should not take personal data away from Company’s premises without authorisation from your line manager or Data Protection Officer.

Personal data should be shredded and disposed of securely when you have finished with it.

You should ask for help from our Data Protection Officer if you are unsure about data protection or if you notice any areas of data protection or security we can improve upon.

Any deliberate or negligent breach of this policy by you may result in disciplinary action being taken against you in accordance with our disciplinary procedure.

It is a criminal offence to conceal or destroy personal data which is part of a subject access request (see below). This conduct would also amount to gross misconduct under our disciplinary procedure, which could result in your dismissal.

You are also referred to the Information Security section of this Handbook for additional obligations in addition to those this policy.

How to Deal with Data Breaches

We have robust measures in place to minimise and prevent data breaches from taking place. Should a breach of personal data occur (whether in respect of you or someone else) then we must take notes and keep evidence of that breach. If the breach is likely to result in a risk to the rights and freedoms of individuals then we must also notify the Information Commissioner’s Office within 72 hours.

If you are aware of a data breach you must contact the Data Protection Officer (dpo@brookson.co.uk) immediately and keep any evidence you have in relation to the breach.

Right to Withdraw Consent

Where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please respond to the point of contact from whom you received the last communication to which you consented to receive, or our Business Advisory Team. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, insofar that we do not have a legal obligation to do so. Please also note that in certain circumstances withdrawing consent may restrict us from performing our contractual obligations. 

Data Protection Officer

We have appointed a data protection officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO (dpo@brookson.co.uk). You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Changes to This Privacy Notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

If you have any questions about this privacy notice, please contact the Employee Relations Team.

Terms of Use

This page (together with the Connect Conditions of Use and any other documents referred to on it) tells you the terms of use on which you may make use of our website www.plusus.co.uk (‘our site’), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information About Us

www.plusus.co.uk is a site operated by Plus Us Workforce Services LLP (“we”, “us”, “our”). We are registered in England and Wales as a private limited company. Our company number is 0380974 and we have our registered office at Brunel House, 340 Firecrest Court, Centre Park, Warrington, WA1 1RG. Our VAT number is 152886091.

Accessing Our Site

www.plusus.co.uk is a site operated by Plus Us Workforce Services LLP (“we”, “us”, “our”). We are registered in England and Wales as a private limited company. Our company number is 0380974 and we have our registered office at Brunel House, 340 Firecrest Court, Centre Park, Warrington, WA1 1RG. Our VAT number is 152886091.

Prohibited Uses

www.plusus.co.uk is a site operated by Plus Us Workforce Services LLP (“we”, “us”, “our”). We are registered in England and Wales as a private limited company. Our company number is 0380974 and we have our registered office at Brunel House, 340 Firecrest Court, Centre Park, Warrington, WA1 1RG. Our VAT number is 152886091.

Interactive Services

We may from time to time provide interactive services on our site, including, without limitation:

  • Chat rooms.
  • Bulletin boards.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content Standards

These content standards apply to any and all material which you contribute to our site (‘Contributions’), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be as accurate as possible (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.

Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Uploading Material to Our Site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out above. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will belong to you exclusively, will not infringe the trade marks or copyright of third parties and will be considered non-confidential and non-proprietary. We reserve the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site. We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards.

Intellectual Property Rights

www.plusus.co.uk is a site operated by Plus Us Workforce Services LLP (“we”, “us”, “our”). We are registered in England and Wales as a private limited company. Our company number is 0380974 and we have our registered office at Brunel House, 340 Firecrest Court, Centre Park, Warrington, WA1 1RG. Our VAT number is 152886091.

Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our Site Changes Regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and
  • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information About You and Visits to Our Site

www.plusus.co.uk is a site operated by Plus Us Workforce Services LLP (“we”, “us”, “our”). We are registered in England and Wales as a private limited company. Our company number is 0380974 and we have our registered office at Brunel House, 340 Firecrest Court, Centre Park, Warrington, WA1 1RG. Our VAT number is 152886091.

Viruses, Hacking, and Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to Our Site

You may link to our home page subject to our prior consent, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

The website from which you are linking must comply in all respects with the content standards.

If you wish to make any use of material on our site other than that set out above, please address your request to nhs@brookson.co.uk

Links from Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Suspension and Termination

We will determine, in our discretion, whether there has been a breach of this policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Jurisdiction and Applicable Law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your Concerns

If you have any concerns about material which appears on our site, please contact nhs@brookson.co.uk

 Modern Slavery Statement 

+Us Workforce Services LLP is committed to combatting slavery and human trafficking. We regularly review and improve our practices and are keen to work with our end user hirers, recruitment agencies and partners, technology collaborators and staff to eradicate these unacceptable practices. 

It is essential that those we engage with understand and appreciate the standard of business conduct expected of any company that we do business with and we will only seek to engage with reputable organisations. 

Our Business 

Our business provides an effective worker engagement solutions to recruitment agencies and end clients. The contingent worker services that we offer facilitate the engagement between temporary workers and public or private organisations in the United Kingdom. 

Our Supply Chain 

Our supply chains include the below entities working within the medical sector: 

  • Recruitment Businesses 
  • Public and private sector hirers 
  • Locum/contingent labour/temporarily engaged professionals 
  • Interoperability partners 
  • Suppliers 

Our policies on slavery and human trafficking 

Our Modern Slavery Policy reflects our ongoing commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere within our business or supply chains. 

Due diligence processes for slavery and human trafficking 

We undertake processes and maintain a heightened ‘Know Your Client’ checks for all individuals looking to secure work in the UK without discriminating against any workers on the basis of their race, nationality, caste, creed or colour. 

We have processes and systems in place to: 

  • Identify and assess potential risk areas in our supply chains with the use of an escalation process through our Legal & Compliance Team. 
  • Mitigate the risk of slavery and human trafficking occurring in our supply chains. 
  • Monitor potential risk areas in our supply chains. 
  • Report potential instances of modern slavery and human trafficking. 
  • Protect whistle blowers. 

 

We also ensure that we engage with appropriately accredited umbrella companies and third parties (where necessary) within our supply chains to ensure there are adequate processes in place to identify red flags associated with modern slavery and action is taken where necessary to protect anyone involved. 

Supplier adherence to our ethics 

We have zero tolerance to slavery and human trafficking and we are keen to ensure that all those in our supply chain comply with our ethics. 

As part of the Brookson Group, we benefit from the dedicated Legal & Compliance Team, which consists of senior personnel from legal, financial services and accountancy businesses within the Brookson Group and this team will field any queries or comments from suppliers, customers, employees or regulators in relation to our approach to combatting slavery and human trafficking. 

Training 

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide ongoing training to our staff. Training is also provided to all new employees to ensure they are aware of our stance on preventing slavery and human trafficking within the businesses and supply chains and how to identify if someone is being trafficked. 

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group’s slavery and human trafficking statement for the financial year ending 30 December 2025. 

Approved by the directors and Partners: Brookson Group Ltd & Brookson Ltd 

Signed by: Matthew Fryer  

Managing Director – UK & Ireland 

For and on behalf of +Us Workforce Services LLP 

Complaints Policy

If you are dissatisfied with our services for any reason, please speak to a Workforce Service representative in the first instance and they will try to resolve the issue where possible. If you do not feel that your matter has been adequately dealt with, please follow the formal complaint process below:

  • The complaint should be put in writing to nhscomplaints@plusus.co.uk marked Complaint in the subject box detailing exactly what your complaint is and how you feel it should be resolved.
  • On receipt of the complaint in writing, this will then be logged as a formal complaint and an acknowledgement email sent to you
  • A senior member of our Workforce Services Team will then contact you to resolve your complaint and offer a solution where appropriate.
  • In the unusual event that they are unable to resolve the complaint to your satisfaction, you can appeal in writing to nhscomplaints@plusus.co.uk marked with Complaint Appeal – FAO Worker Relations Manager in the subject box. Your complaint will then be reviewed and you will be contacted further until full resolution of your complaint.
  • Once the complaint is resolved to your satisfaction the complaint will be filed as resolved.

Notes are updated on your personal file to ensure that all of the above has been met.

Carbon Reduction Plan

Publication date: 11th November 2025

Brookson Group Limited (which includes Brookson Limited, Brookson Solutions Limited (trading as Brookson One), Brookson Construction, Brookson CIS Solutions Limited, +Us Workforce Services Limited, Brookson Legal Services Limited, Brookson Financial Services Limited, Intouch Accounting Limited, Boomerang Support Services Limited and Brookson Projects Limited), is committed to supporting the UK’s Carbon Reduction Plan (CRP) which is a commitment to reducing greenhouse gas emissions and achieving net zero carbon emissions by 2050.

Due to the nature of the services provided by +Us, we recognise that we can not achieve this net zero carbon emissions target on our own. We need our entire supply chain to support this. However, we continue to implement initiatives to achieve our goal to reduce carbon emissions across the business.


Commitment to achieving Net Zero
+Us is committed to achieving net zero emissions by 2050. We recognise the importance of addressing climate change are actively working towards the reduction of our environmental impact.


Current Group Intensity Ratio
Our Current Group Intensity Ratio for Brookson Group (kgCO2e per £1,000 of annual revenue) is:

0.45


Baseline Emissions Footprint
Baseline emissions are a record of the greenhouse gases that have been produced in the past and were produced prior to the introduction of any strategies to reduce emissions. Baseline emissions are the reference point against which emissions reduction can be measured.

Baseline Year: 2019
Additional Details relating to the Baseline Emissions calculations.
Streamlined Energy and Carbon Reporting for period October 2019 to September 2020 provided our baseline calculations for direct scope 1 and indirect scope 2 emissions and marked the first year that our Group Intensity Ratio of 1.18 (kgCO2e per £1,000 of annual revenue) was reported in our Year End Report and Financial Statements.
Baseline year emissions:
EMISSIONSTOTAL (tCO2e)
Scope 1157,165 kgCO2e
Scope 2109,672 kgCO2e
Scope 3

 

(Included Sources)

Not recorded in baseline year
Total Emissions266,837 kgCO2e


Current Emissions Reporting

Reporting Year: 2024
EMISSIONSTOTAL (tCO2e)
Scope 13,578 kgCO2e
Scope 225,706 kgCO2e
Scope 3

 

(Included Sources)

199,860 kgCO2e
Total Emissions229,144 tCO2e


Carbon reduction targets
Over the past 6 years, +Us (as part of the wider Brookson Group) has worked hard to reduce Brookson Group’s carbon footprint from 266,837 kgCO2e down to 229,144 kgCO2e (a reduction of 14.1%). Whilst we do not expect to see a similar steep reduction over the next 5 years, we continue with our commitment for reduction and we are exploring further initiatives to support our goal.

In order to continue our progress to achieving net zero, we have adopted the following carbon reduction targets.

+Us and the wider Brookson Group project that carbon emissions will decrease over the next fifteen years to 50,000 tCO2e by 2040. This is a reduction of 78.2% from our 2024 position (81.3% from our initial total). To achieve this, we have implemented, or are in the process of implementing the following:

+Us and the wider Brookson Group have been working with Brownlow Utilities for a number of years to support our journey in measuring and reducing our carbon footprint. We intend to continue with this partnership to achieve our net zero carbon goals.

Brookson/+Us measures its carbon footprint/emissions annually when complying with Streamlined Energy and Carbon Reporting (SECR) requirements. Included in our reporting is scope 1, 2, and scope 3 (business travel in employee’s own vehicles) emissions. Our latest SECR reporting period was January to December 2024.

Brookson/+Us also complies with the Energy Savings Opportunity Scheme (ESOS). We completed our ESOS Phase 3 Compliance Submission in 2024 and published our ESOS Phase 3 Action Plan with the Environment Agency in 2025. Our Action Plan is based on the ESOS audit recommendations and is subject to regular progress updates, the first of which is due by 5th December 2025.

Promote remote work: Encourage telecommuting and virtual meetings to reduce employee commuting emissions.

Optimise transportation: Prioritise the use of low-emission vehicles for company travel and logistics operations. Explore options for electric or hybrid vehicles.
Energy efficiency: Implement energy-saving measures in office buildings, such as LED lighting, smart thermostats, and energy-efficient appliances.

Waste reduction: Minimise paper usage through digital document management systems. Implement recycling programs for office waste and encourage employees to reduce, reuse, and recycle.

Sustainable procurement: Partner with suppliers who prioritise sustainability and offer eco-friendly products and services.

Offer our employees the ability to lease electric vehicles for business and private use.

+Us will regularly monitor and report on our carbon emissions and progress towards our reduction targets. Emissions data will be collected and analysed annually, with regular Carbon Reduction Reporting being available upon request.

By implementing this Carbon Reduction Plan, +Us (as part of the Brookson Group) is taking proactive steps towards achieving our net zero carbon emissions goal. We recognise the importance of sustainability in our operations and are committed to making a positive impact on our environment.

Carbon Reduction Projects
Completed Carbon Reduction Initiatives

The following environmental management measures and projects have been completed or implemented since the 2019 baseline. The carbon emission reduction achieved by these schemes equate to 37,693 tCO2e, a 14.1% reduction against the 2019 baseline and these measures will be in effect when performing our contracts with clients and customers.

+Us and Brookson Group will continue to measure its carbon footprint/emissions annually when complying with Streamlined Energy and Carbon Reporting (SECR) requirements.

+Us and Brookson Group will also continue to comply with the Energy Savings Opportunity Scheme (ESOS) completing reports as required.

Following the introduction of remote working and the use of telecommuting and virtual meetings to reduce employee commuting emissions, we will continue with this method of working as long as it continues to be appropriate for our customers and clients.

Optimise transportation by encouraging employees to use public transport for client meetings as much as possible.

Waste reduction by continuing to minimise paper usage through digital document management systems. Implement recycling programs for office waste and encourage employees to reduce, reuse, and recycle.

Sustainable procurement by partnering with suppliers who prioritise sustainability and offer eco-friendly products and services.

Offer our employees the ability to lease electric vehicles for business and private use.

+Us and Brookson Group will regularly monitor and report on our carbon emissions and progress towards our reduction targets. Emissions data will be collected and analysed annually, with regular Carbon Reduction Reporting being available upon request.

In the future we hope to implement further measures to support our journey to net zero.


Declaration and Sign Off
This Carbon Reduction Plan has been completed in accordance with Public Policy Note 006 and associated guidance and reporting standards for Carbon Reduction Plans. +Us (as part of Brookson Group Limited) is committed to transparency, continual improvement, and annual reporting of our carbon reduction efforts.

Emissions have been recorded and reported in accordance with the published reporting standard for Carbon Reduction Plans and the GHG Reporting Protocol corporate standard1. The appropriate Government emission conversion factors for greenhouse gas company reporting2 have been used throughout.

Scope 1 and Scope 2 emissions have been reported in accordance with SECR requirements. The required subset of Scope 3 emissions has been reported in accordance with the published reporting standard for Carbon Reduction Plans and the Corporate Value Chain (Scope 3) Standard3.

This Carbon Reduction Plan has been reviewed and approved by the Board of Directors (or equivalent management body) of Us Workforce Services LLP.
Signed on behalf of +Us Workforce Services LLP:

Matthew Fryer – Managing Director of Us Workforce Services LLP

Date: 11th November 2025

[1]https://ghgprotocol.org/corporate-standard

[2]https://www.gov.uk/government/collections/government-conversion-factors-for-company-reporting

[3]https://ghgprotocol.org/standards/scope-3-standard